Secure login
Login to Casumo via the website or mobile app. You need your registered email address and password. After entering these credentials, you have access to your player account and all available games.
When logging in, make sure you're using a secure internet connection, especially on public wifi networks. Casumo uses secure SSL encryption for all data transfers between your device and the servers.
Forgotten password
If you've forgotten your password, you can reset it via the login page. Click the 'Forgot password' link and enter the email address you registered with Casumo.
- Go to Casumo login page
- Click 'Forgot password'
- Enter your registered email address
- You'll receive an email with instructions to reset your password
- Also check your spam folder if the email doesn't arrive in your inbox
- Follow the link in the email and create a new password
- Log in with your new password
Request activation email again
If you haven't received an activation email after registration, you can request it again. Use the 'Resend activation email' option on the login page and enter your registered email address. Then check your inbox and spam folder.
Account verification
After registration you can play for 72 hours with deposits up to 100 euros without verifying your account. For higher deposits and full access to games, verification is required.
- Automatic verification on first deposit (if details match)
- AutoIdent process with identity document (less than a minute)
- Automatic data matching with Schufa
- Verification is usually completed immediately or very quickly
- Activated immediately after successful verification
Multiple player accounts
For regulatory reasons, only one player account per person is permitted. Multiple registered accounts will be automatically closed. If you're unsure whether you already have an account with Casumo, contact customer service via live chat or email to verify.
Access on different devices
You can access your Casumo player account from different devices: via the website in any browser, the iOS app or the Android app. Your account details and game history are synchronised across all devices.
- Login to casumo.de in web browser
- iOS app via Apple App Store
- Android app via Google Play Store
- Mobile web version for optimised use on smartphone
- All devices use the same player account
FAQ
What should I do if I don't receive an email after registration?
Use the 'Resend activation email' option on the login page. Enter your email address and check your inbox and spam folder. The email may have been accidentally placed there. Contact customer support if you have any problems.
How long does account verification take?
Verification typically runs automatically and involves no waiting time. Using the AutoIdent process takes less than a minute. If your account isn't verified immediately, contact customer service via live chat or email.
Can I use my player account without verification?
Yes, after registration you can play for 72 hours with deposits up to 100 euros without verifying your account. For higher deposits and full access, verification is recommended. This happens automatically on your first deposit or via the AutoIdent process.
Can I have multiple player accounts?
No, only one player account per person is allowed. Multiple registered accounts will be closed. If you're unsure whether an account already exists under your name, contact customer service to verify.
What is the AutoIdent process?
AutoIdent is an automated verification process that captures your identity document (ID card or passport) via camera. The system checks the security features of the document and performs a brief liveness check. The process takes less than a minute and provides maximum security.
